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FREE HONG KONG & MACAU DELIVERY

Got a Question? Call Us

(852) 3616-0454

Mon-Fri 10am-2pm, 3pm-7pm GMT+8

Delivery Information

Is international shipping available?
-Yes. You may also inquire before purchase if our shipping services covers your country and region.
-Free shipping is available only to Hong Kong and Macau at this moment for new device purchases.
Hong Kong Post Office
When do you use Hong Kong Post?
-Outlying Islands, Residential addresses or remote business address are sent via Hong Kong Post and will usually arrive 2-5 business days. If you need your package sooner, please give us a business delivery address.
S.F. Pick-up Points

What is S.F. Pick-up Points?

-S.F. Pick-up Points is currently available at over 800 Pick-up points, including EF Lockers, S.F. Stores and Service Centers (altogether known as S.F. Pick-up Points).

-Customers can choose to pick up their orders at a Pick-up point closest to them, and enjoy a convenient, fast shopping experience!

How many S.F. Pick-up Points are there in Hong Kong? What are the business hours?
-There are currently over 800 EF lockers, S.F. Stores and Service Centers in Hong Kong.

※Please note that T.T.O.T. Ltd. does not provide S.F. Pick-up Points at S.F. Service Points such as convenient stores or gas stations etc.

Regarding S.F. Pick-up Points applicable to T.T.O.T. Ltd. orders, please refer to below websites:
EF Locker
S.F. Store
S.F. Service Center


Upon confirmation of the order, can I cancel or change to other delivery methods?

-Orders cannot be cancelled or changed after confirmation.


When my order arrives at S.F. Pick-up Point, will I receive any notification?

-When the order arrives at the S.F. Pick-up Point, a SMS notification will be sent to you by S.F. Express / EF Locker. Please pick up your order according to the instruction within the deadline as stated in the SMS. Please provide an effective mobile number when ordering, so that the notification SMS can be sent to you when the order is ready for pick-up.


How can I track my order status?

-You can input the tracking number here to track your order.


If I would like to change my shipping address, what should I do?

-Orders cannot be cancelled or changed after confirmation on the system. If you would like to make changes, please contact Customer Service at (852) 3616 0454 or email to info@ttot.com.hk. We might alter the charge as a result of this change and the cost shall be borne by the customer.


EF Locker

How to use the EF Locker?

1. Touch the screen on the EF Locker and start the Pick-up process.
2. After the screen has changed, press the “Pick Up” Icon.
3. Following the instruction, enter the 6-digit verification code.
4. Grid door will open automatically.
5. Take out the parcel.
6. Close the grid door to complete the Pick-up process.


What should I do if I have lost the verification code or deleted the notification SMS?

1. Press the “Pick Up” Icon on the EF locker, then press “Forgot verification code”.
2. Enter your registered phone number, choose voice function to re-acquire the code, then you can answer to the automatically output call by EF Locker.
3. After entering the 6-digit verification code provided in the call to the screen, the screen will display the relevant waybill number. Press the “Pick Up” Icon and the door will open.


What is the maximum size of the package that fits in the EF Locker?


If my package exceeds the maximum size of the cabinet that the EF Locker provides, what will happen?

-In such case, the Customer Service Center of EF Locker will contact you for further follow up and arrangement.


If the EF Locker that I chose is fully occupied, what will happen?

-T.T.O.T. Ltd., will not be informed when the EF Locker is fully occupied, nor any SMS notification will be sent out. The courier staff will try to deliver the parcel later when the EF Locker is full in the first attempt. We seek your understanding on the fact that parcel arrival time might be delayed when the EF Locker is fully occupied.
Customers can refer to the EF Locker website track their orders, or contact the Customer Service Center of EF Locker at (852) 3525 0888.

How long will my parcel be kept in EF Locker? What will happen if I cannot pick up the parcel before the deadline?

-Parcel will be kept in EF Locker for 40 hours, including public holidays. If customer fails to pick up the parcel before the deadline, EF Locker will arrange to remove the parcel from the locker within 24 hours and deliver to the EF warehouse without prior notice. The cost incurred shall be borne by the customer.


S.F. Stores and Service Centers

How long will my parcel be kept at S.F. Stores and Service Centers?

-When the order arrives at the S.F. Pick-up Point, a SMS notification will be sent to you by S.F. Express. Please pick up your order according to the instruction within the deadline as stated in the SMS. Usually the deadline is 3 days, subject to the SMS notification content.


What do I need to bring for the Pick-up Service?

-Please show the SMS that includes the reference number to the S.F. Express staff when you arrive at the Pick-up Point. Please provide your registered phone number to the S.F. Express staff for pick up and S.F. Express will request your sign confirmation.

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