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GARMIN ISSUES STATEMENT ON RECENT OUTAGE

By Eugene Eugenio July 28, 2020 0 comments

July 28, 2020 Garmin Ltd., today announced it was the victim of a cyber attack that encrypted some of our systems on July 23, 2020. As a result, many of our online services were interrupted including website functions, customer support, customer facing applications, and company communications. We immediately began to assess the nature of the attack and started remediation. We have no indication that any customer data, including payment information from Garmin Pay™, was accessed, lost or stolen. Additionally, the functionality of Garmin products was not affected, other than the ability to access online services.

Affected systems are being restored and we expect to return to normal operation over the next few days. We do not expect any material impact to our operations or financial results because of this outage. As our affected systems are restored, we expect some delays as the backlog of information is being processed. We are grateful for our customers' patience and understanding during this incident and look forward to continuing to provide the exceptional customer service and support that has been our hallmark and tradition.

Engineered on the inside for life on the outside, Garmin products have revolutionized the aviation, automotive, fitness, marine and outdoor lifestyles. Dedicated to helping people make the most of the time they spend pursuing their passions, Garmin believes every day is an opportunity to innovate and a chance to beat yesterday.

受影響的系統正在恢復中,預計短時間內能完全回復正常作業

Garmin今日(7月28日)針對系統中斷事件進行進一步說明。Garmin於2020年7月23日遭受網路攻擊,攻擊者對我們的某些系統進行了加密,導致許多在線服務被迫中斷,包括網站功能、客戶服務支援、終端應用程和公司內部通訊。我們當下立即評估攻擊的性質、危害的範圍並開啟緊急應變措施。目前沒有任何跡象顯示任何客戶數據(包括來自Garmin Pay的付款資料)被存取,遺失或被盜用。此外,除了在線服務的功能之外,Garmin產品的功能並未受影響。

在全體員工的努力下,受中斷的系統正在積極恢復中,我們正致力於在接下來的幾天內恢復系統正常運行。並且我們預期,此次的系統中斷將不會對我們的營運或財務造成任何重大影響。隨著受影響系統的恢復,由於累積的資料正在處理中,可能會有一些延遲,Garmin衷心感謝所有用戶在此事件中的耐心與理解,並期待繼續提供卓越的客戶服務,延續Garmin一直以來秉信的精神和傳統。

「定位 每個生命熱情所在。」1989年起從第一台導航機開始,我們始終專注於創新與研發技術,生產橫跨航空、航海、戶外、健身休閒、車用等提升生活品質的高科技產品,矢志成為熱愛生活者的理想品牌。Garmin再次感謝所有用戶在此事件中的耐心與理解,我們的服務將永不止息。


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