Frequently Asked Questions

Contact Us

We are happy to help in any way we can, please contact our customer service team for assistance.

Service hours: 10:00am – 2:00pm, 3:00pm – 7:00pm

Mondays to Fridays. Closed on weekends & public holidays

Hotline: (852) 3616 0454

Email: info@ttot.com.hk

General Questions

This page should provide the answers to our frequently asked questions. If you are unable to find what you're looking for, you can get in touch with our customer service team through our facebook page, email, hotline.

Facebook: https://www.facebook.com/TTOTLimited

Email: info@ttot.com.hk

Phone: (852) 3616 0454

We would love to hear from you. If you would like to write us a review for the products or services, please go to our facebook page and post your review. If you have other suggestions for us, please get in touch with our customer service team via messenger on our facebook page, or by e-mail, or telephone hotline. 

Facebook: https://www.facebook.com/TTOTLimited

Email: info@ttot.com.hk

Phone: (852) 3616 0454

Yes, you will receive an E-mail or SMS(if no e-mail was provided) notification once your order is ready for pick up. Please bring your e-mail or SMS notification and go to our service centre(Ginza Plaza, Mong Kok) to pick up your order. 

How To Purchase?

1. Select the item you would like to buy, choose variant: Version, Model, Color, Size(if any), and then add items to your Shopping Cart.

When you have finished shopping, follow the checkout procedure.


2. The total price of the order is the price of the items ordered plus shipping fee (if necessary).


3. At checkout, you can review and change your order details on the Shopping Cart page.


4. When you are ready to complete your order, click the 'Pay Now' button, and you will be taken to the payment page. Make sure you review this page carefully before payment is processed. 

Like most online stores, you will be asked for your credit card number, the expiration date, the card holder's name and CVV number (last three digits on the signature strip on the back of your card) to process payments through our credit card gateway.

We will also need your contact details should there be any reason to reach out to you(e.g. Re-confirm order, shipping address, recipient details).

Our online store accepts major credit cards, such as Visa, Mastercard, and American Express as a form of payment. We have also included Apple Pay, Google Pay, and Paypal should you have those setup with your credit card already.

You will be shown all forms of available payment methods again at the check out page.

Simple input the tracking number or your order number into the entry field at our tracking page:

https://ttot.com.hk/pages/tracking

Details of your order will include a tracking number for your reference.

You may also contact us anytime and we will get back to you as soon as possible:

Service hours: 10:00am – 2:00pm, 3:00pm – 7:00pm

Mondays to Fridays. Closed on weekends & public holidays.

Email: info@ttot.com.hk

Phone: (852) 3616 0454

Where can I find more information on your delivery policies?


Please visit the delivery information page on our website here or from the footer menu.

My Account

Please log in to 'My Account ' to change your personal details on your profile.

https://ttot.com.hk/account/login

Go to the 'Register' page, fill in all the mandatory fields, then click 'sign up'.

https://ttot.com.hk/account/register

Promotion

We offer exciting promotions, special discounts and coupons for our customers from time to time.

Easiest way to find the list of on-going promotions is to go to our main menu's promotion section.

https://ttot.com.hk/pages/promotions


Be sure to subscribe and follow our website and social media pages to be notified of offers.

Go to the promotion page and we will mention the scheduled end date of the promotion.

https://ttot.com.hk/pages/promotions

Product FAQs - Garmin

Warranty limited Hong Kong only coverage:

TACX Indoor Trainers: 2 Years from purchase date.

Standard Devices: 1 Year from purchase date.

MARQ Luxury Watches: 2 Years from purchase date.

Accessories: 6 Months from purchase date.


Please note that it is important to keep your purchasing invoice and register your products:

https://ttot.com.hk/pages/new-device-registration

For more information on the brand's warranty policies, please visit:
https://ttot.com.hk/pages/consumer-limited-warranty

You can charge the device by plugging the USB cable with a 5V 1A AC adapter or a USB port on your computer. Charging a fully depleted battery takes about 60 to 90 minutes. Remove the charger from the device after the battery charge level icon Battery symbol is full and stops flashing.

To prevent corrosion, thoroughly clean and dry the contacts and the surrounding area before charging or connecting to a computer.

Update your Garmin product to the latest software through Garmin Connect or Garmin Express

1) On your computer, download and install Garmin Express

 (https://www.garmin.com/en-US/software/express/)

2) Connect the watch to computer using the charging cable

3) Follow the on-screen instructions to install the updates.

>> Garmin Pay is currently not available in Hong Kong. <<

Is My Bank Card Compatible with Garmin Pay?

To view what credit/debit cards are supported in Garmin Pay please visit the following website:  www.garmin.com/garminpay/banks

If your card is supported but you are unable to add it to your wallet, contact your bank or card issuer for assistance.

We provide free checking for products whose warranty period/coverage has expired.

Standard repair rate will be applied, and rates varies between products.


You will need to bring the purchasing invoice if within warranty.

Customers may check their default warranty date if lost their invoice in this page.

https://www.garmin.com.hk/support/repair-pricing

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